FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How to order mining machines?

-First of all, please send an inquiry(Product Model/Qty/Address) to us and also provide your contact information (Such as Email, Whatsapp, Skype, Trademanager, Wechat).
-Secondly, we promise that real-time pricing information will be sent to you within 30minutes.
-Finally, please confirm the real-time price with us before full payment according to market price development.

How to make payment?

-T/T bank transfer, MoneyGram, Credit Card, Western Union
-Crypto coin such as BTC BCH LTC or ETH
-Cash(USD and RMB both accept)
-Alibaba assurance order, Alibaba guarantees the security of buyer’s fund.
We would like to deal with transaction in this way for the first cooperation.

How to guarantee the quality of products and warranty ?

-Each machine will be tested by professional equipment and software before delivery. The test data and video will be sent to buyers.
-All brand new machines with original factory warranty,normally 180 days;
-Second-hand machines without any warranty for hardware issues, we can provide technical online support for non-hardware issues at Beijing time 9:00am-6:30pm. For hardware issues, buyers have to afford the cost of labor, materials and delivery fee.

Functional test/ Packaging/Lead time/Shipping ways

-Each machine will be tested by professional equipment and software before delivery. The test data and video will be sent to buyers.
-Dust and Stains Cleaning, Waterproof and Drop-proof Packaging
-Normally 8-15 days
-UPS/DHL/FEDEX/TNT/EMS, By air(to appointed airport), By specialized line to your address directly (door to door with custom clearance)

Taxes and Custom Duties

-We provide DDP (Door to Door) service to USA, Germany, Belgium, Canada, Netherlands, Denmark, Czech Republic, Poland, Austria, Ireland, Portugal, Sweden, Spain, Russia, Kazakhstan, Ukraine, Malaysia, Thailand and some other countries.
-We handle customs and door-to-door operations in the buyer's country, so the buyer does not need to pay any import duties or customs fees in the DDP service.
-Exempt the above DDP countries, we help you reduce your taxes by shipping with a lower invoice.